We’ve all been there. You found that perfect top on Shein, and it looked *amazing* on the model. You hit “buy now” with full confidence. But when it arrives… uh-oh. It’s either too small, too big, or just not what you expected. So what do you do? That’s right — return it!
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TL;DR (Too Long; Didn’t Read)
Returning items on Shein is easier than you think! Just go to your Shein account, select the items you want to return, print the return label, pack it up, and drop it off. The first return for each order is free. Refunds usually arrive within a week after it gets to their return center.
Step-by-Step Guide to Returning Items on Shein
Step 1: Check the Return Policy
Before you rip off the tags, check if your item is returnable.
- You have up to 35 days from purchase to return.
- The item must be unworn, unwashed, and undamaged.
- Some items like bodysuits, lingerie, and accessories can’t be returned.
Always check the product page or your order details just to be sure.
Step 2: Go to Your Shein Account
Head to the Shein app or website, and log in. Once you’re in:
- Click on “My Orders”
- Find the order with the item you want to return
- Click “Return Item”
Step 3: Select the Items You’re Returning
You’ll be guided through a simple form.
- Select the item(s) you want to return
- Choose a reason — don’t worry, none of them say “my fashion sense changed overnight”
- Add a note (optional) if you feel like venting
Sometimes Shein offers you a store credit refund and lets you keep the item. Lucky day!
Step 4: Choose Your Return Method
Most countries have one or more return options. Some are:
- Free return label: Just print it and stick it to your package
- Drop-off: Take it to your local return center, like USPS or FedEx
- Pick-up: In some places, couriers will come to you!
For your first return per order, the shipping is free. For more returns, you’ll need to pay a small fee — usually a few bucks deducted from your refund.
Step 5: Pack it Up!
Now grab the original packaging if you still have it. If not, any clean, secure bag or box will do. Then:
- Include the return slip if provided
- Seal it up
- Make sure your return label is clearly visible
Step 6: Drop It Off or Wait for Pickup
If you chose to drop it off, head to the return location you selected. If it’s a pickup, chill at home and wait for the courier to do their thing.
Hold on to the tracking number — just in case!
Step 7: Get Your Refund
Now the waiting begins, but don’t worry… Shein is usually quick about it. You’ll get your money back in around 5–7 business days after they receive your return.
Refunds can go to:
- Your original payment method
- Your Shein Wallet as store credit
You get to choose!
Tips to Make Returns Easier
- Try things on right away so you don’t run out of time
- Keep the packaging until you’re sure you love the item
- Be honest about the return reason — it helps guide sizing and quality in the future
Frequently Asked Questions
What items can’t be returned?
You won’t be able to return:
- Bodysuits and swimsuits (unless faulty)
- Jewelry or beauty products
- Items marked as “non-returnable” at checkout
Can I return more than one item from the same order?
Yes! But only the first return is free. So if you’re unsure, bundle up all the items you want to send back at once.
What if I lost my return label?
No worries — go back to your order on Shein and download a new one. Print it out again and you’re good to go.
Can I exchange instead of return?
Sadly, no. Shein doesn’t offer direct exchanges. You’ll need to return the item and then buy the new one separately.
Is the Shein Wallet a good option?
If you shop on Shein often, yes! Refunds to the Shein Wallet are usually faster and the credit never expires.
What Happens After Returning?
After Shein receives your return, they inspect it to make sure it’s still in good shape. Once approved, you’ll get a confirmation email and your refund will be processed.
If there’s an issue — like perfume stains (yep, they check!), they might reject the return. So pack like a pro.
Final Thoughts
Returning things doesn’t have to be a hassle. Shein actually makes it pretty straightforward. Remember to act quickly, be honest in your return reason, and always hold on to that tracking number just in case.
And hey, maybe next time that cute blouse will fit like it’s supposed to!
