You’re all set to binge your favorite show. Popcorn? Check. Comfy couch? Check. But… wait! No sound on your FiOS TV? That’s no fun. Before you toss the remote across the room, take a breath—we’ll fix it together.
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TL;DR (Too Long, Didn’t Read)
If your FiOS TV audio isn’t working, first, check the volume and mute buttons. Then inspect all cable connections and settings. Restart your TV and set-top box too—it solves more problems than you think. Still no sound? Follow our simple guide below to get that sweet audio back.
Step 1: Check the Obvious First
Let’s start with the basics. Sometimes, the problem is staring us in the face.
- Turn up the volume on both your TV and remote.
- Unmute everything. (Yes, even if you’re pretty sure it isn’t muted.)
- Try other channels or apps. The issue might be with a specific station, not your system.
Still silent? Okay, time to roll up our sleeves and Sherlock Holmes this situation.
Step 2: Inspect Cable Connections
The audio signal travels from your set-top box to your TV. If the connection wobbles, the sound vanishes.
- Turn off everything. Safely power down your TV and FiOS box.
- Check the HDMI cable. Make sure it’s snug in its ports. A loose cable means no sound.
- Look for damage. Bent or frayed cables? Time to replace them.
- If you use a separate speaker system or soundbar, check those cables and settings too.
If everything is connected tight and still no audio magic, move on!
Step 3: Reboot Devices
Rebooting is like giving your tech a power nap. It’s surprisingly effective.
- Unplug your TV and FiOS set-top box from the power outlet.
- Wait about 30 seconds. That’s just enough time to practice your victory dance.
- Plug the devices back in and turn everything on.
Did that solve it? If yes—go you! If not, keep reading. We’re not done.
Step 4: Check the Audio Settings
FiOS boxes have their own settings. Let’s make sure they’re not causing the trouble.
- On your remote, press Menu.
- Go to Settings > Audio & Video.
- Find the option for Audio Output.
- Set the output to “LPCM” or “Stereo.” Avoid Dolby Digital for basic setups.
- Also, double-check if the TV Speakers option is turned ON in your TV settings.
You’ve made it halfway! Don’t stop now. We see a solution just up ahead!
Step 5: Swap HDMI Ports
Sometimes the port says, “Nope, I’m taking a break.”
- If your TV has multiple HDMI ports, try plugging the FiOS box into a different one.
- Switch your TV input to match the new port, of course!
- This little trick works more often than you’d think.
Still stuck with a silent screen? Let’s level up our troubleshooting game.
Step 6: Try a Different HDMI Cable
It sounds silly, but it matters. Cables wear out over time, just like charging cords.
- Swap your current HDMI with a known working one.
- A bad cable can kill both video and audio—or just the sound.
If you get sound with a new cable, congrats! You cracked the code.
Step 7: Test with Another TV or Device
This step helps you figure out which gadget is the real culprit.
- If possible, connect your FiOS box to another TV.
- Still no sound? Then your box might be the issue.
- Sound works fine? Then the first TV might need attention.
Can’t test with a different TV? Don’t worry. Keep moving—it’s almost time to ask for help.
Step 8: Update Firmware (if applicable)
Most updates are automatic. But glitches can block them.
- Sometimes, a quick reboot triggers a pending software update.
- You can also call Verizon Support and ask if they can push an update to your box.
Outdated software can really mess with your settings. Keep things fresh!
Step 9: Factory Reset (The Last Resort)
Warning: This will wipe all your settings—just like starting from scratch. Only do this if all else fails.
- Press Menu on your FiOS remote.
- Go to Customer Support > Top Support Tools.
- Choose Factory Reset and follow the prompts.
After the reset, set your preferences again. With luck, that sound will be back!
Still No Sound? Call in the Pros
Sometimes, the box is broken or your account has a glitch. If you’ve tried everything, it’s time to bring in the experts.
- Call Verizon FiOS Support.
- Use their chat feature on the Verizon website or app.
- The support team can run remote diagnostics and offer replacements if needed.
Bonus Tips to Prevent Future Issues
A little care goes a long way. Use these tips to avoid sound problems down the road:
- Keep cables tidy and untouched—no yanking or twisting.
- Restart your devices once in a while. They need breaks too!
- Have a backup HDMI cable handy. Always be prepared.
You Did It!
If you’re hearing sound again, do a happy dance. Not only did you just fix your FiOS box—you learned a few tech skills too!
So the next time your screen goes quiet, you’ll know just what to do. Now get back to your movie night. It’s showtime!
